1) Open the G12 app and click Portal (might need to click the 3 dots first)
2) Select Messages and then Settings
3) Scroll down to Greetings and click the Manage speaker icon
4) Click Record, enter a name for the greeting, and add "ab" (without quotes) to your extension (ie "2625ab") and then click Call
5) Answer the call and record after the beep and either press # or hang up
6) Then go back to the Portal and you will see the Greeting, you can click play to the left to listen or delete it on the right. You can record again by clicking Edit to the right or Add Greeting at the bottom. When finished click Done.
Note: if you are having issues receiving a call back to record your voicemail greeting, dial extension 5001 and follow the prompts to record your greeting. If you don't know your voicemail PIN, create an IT helpdesk ticket and we can reset it for you.