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Knowledge base
Buildings
Buildings
2
Floor plans
The Olive meeting room instructions
Data and Privacy
Data and Privacy
1
AI usage and recommended tools
External Systems Access (EIV, PIC, DHS, RLID, Nelrod
External systems access (EIV, PIC, DHS, RLID, Nelrod)
6
HUD Secure Systems (EIV) - Password reset
Nelrod EZRRD access
DHS State Screen / ONE access
HUD Secure Systems (EIV) - New user instructions
RLID access
View all 6
Filevision
FileVision
3
Merge PDFs with 50058 printer
Annotation font size too small
Out of Memory (Shrink document)
HAB
HAB
2
Setting default HAB printer
Windows minimizing or not appearing after opening
Laptops and Workstations
Laptops and workstations
5
Connecting a laptop to the docking station
Adjusting monitors
Cleaning equipment
Connecting to the wireless network
Troubleshooting docking station or attached devices
Microsoft 365 (Teams, Outlook, Office, OneDrive, OneNote)
Email and calendars
8
Send an encrypted email
Sending an encrypted email - video
Schedule Meeting for a Room
Outlook not opening on remote desktop server
Send an eFax
View all 8
Microsoft 365 (Teams, OneDrive, Office)
5
Microsoft 365 Services Guide (Teams, OneDrive)
Microsoft 365 MFA user instructions
OneDrive overview - video
Microsoft Teams overview - video
Register Yubikey for MFA
PDFs
PDFs
4
Setting your default PDF viewer
Merging PDFs
Adding a title to a PDF for website upload
PDF Creator giving popup to download Architect
Phones
Cellphones
2
Updating Microsoft Authenticator for new phone
Using your agency phone as a hotspot
G12 CloudPBX
6
Phone system migration - key differences
Voicemail template
G12 phone system - overview
Recording Voicemail Greeting in G12 Collaboration
Adjusting Microphone Volume
View all 6
Printers and Scanners
Printers and scanners
5
Setting default printer
Using the Konica-Minolta Bizhub printers
Register Your Badge with Printer
Scan to OneDrive
Missing Printers
Remote Access
Remote access
4
Connect to SSL VPN
Remote access to HAB and FileVision
Maintenance windows and after-hours access
"Restart" HFG-RDS02
Yardi
Yardi
3
Yardi maintenance mobile setup (work orders)
Yardi mobile inspection setup
How to login to mobile apps and have it remember you
Help Desk Software
by Freshdesk